About Us With Over 65 Years Experience As A World Leader In The Supply of Natural Diamonds And Precious Gems, DY Diamonds Ltd Is Pleased To Extend Our Tradition Of Honest And Ethical Trading To The Online Global Community Through The Diamond Robot on Ebay. With Offices Located At The Heart of The Diamond & Gem Trade In Geneva, Tel Aviv And London, The Diamond Robot Is Uniquely Placed To Supply Ethically Sourced Natural Diamonds And Fine Quality Gems. All Our Products Meet Global Industry Standards of Compliance To International Treaties Regarding The Movement & Trade of Conflict FREE Diamonds. You Are Welcome To Offer On Our eBay Inventory & If You Have Any Queries, Just Ask The Robot!

Payment Policy Currently, The Diamond Robot accepts payment through PayPal only. Please review our information about free shipping and what you need to know before making your purchase. Once your payment has cleared, we will be delighted to ship your item. Thank you for your purchase & we look forward to seeing you again.

Free Shipping The trans-shipment of diamonds & precious Gems is strictly controlled by customs authorities worldwide and The Diamond Robot adheres fully to international customs and shipping protocols. Whether the diamond you have purchased is for personal or commercial use, your local Customs authority is likely to charge a duty on the item irrespective. Furthermore, authorities in specific countries will insist on clearing diamonds and gemstones through an authorized customs agent only and not the shipping company. Therefore we urge you to contact your local customs authority in advance of your purchase, to clarify precisely which restrictions apply on the importation of diamonds and gemstones into your country. In addition to customs duties, you can expect shipping companies to charge a separate handling fee on your parcel. We have had feedback from customers that this fee is sometimes negotiable and might be reduced. As such, local Customs Duties, Customs fees and any local Handling Charges set by the shipping company are not included in our Free Shipping Policy.

Terms Whilst We Are Committed To Making Every Effort To Resolve Any Issue That You May Have With Your Item, Should You Leave Either Neutral Or Negative Feedback BEFORE Contacting Us About Your Item, We Reserve The Right To Refuse Your Return. Thank You For Your Understanding.

Returns The Diamond Robot (The Diamond Robot) is the name of the eBay store owned by; DY Diamonds Ltd (513555946) Room 801, Noam Building, 23 Tuval St, Ramat Gan, Israel 5252238. If, for any reason, you are unhappy with the merchandise that you have received we urge you to contact us directly in order to understand the nature of the problem. We will do our very best to help settle any issues promptly. However - whilst we are fully committed to resolving issues connected with your purchase - should you leave either negative or neutral feedback before contacting us about your item, we reserve the right to refuse your return request. Should you wish to return your item, The Diamond Robot / DY Diamonds Ltd provides a 14 day money-back guarantee, which is given under the following terms & conditions ONLY. The diamond or diamonds or gemstone or gemstones in question - hereafter known as - Merchandise - must be returned to DY diamonds Ltd within 14 days of receipt and will be done so at the expense of the buyer (that's you!) under the following conditions: The Merchandise must be returned in its original condition without any damage such as chips or scratches to the Merchandise and without any trace of artificial enhancements or treatments to the merchandise of any kind. The Merchandise must match our data records precisely, together with the all of the details printed on the original laboratory certificate that was issued for the said Merchandise. A period of 3 working days will be taken for the in-house inspection by DY Diamonds Ltd of Merchandise in order to establish the above. Merchandise, which is returned to DY Diamonds Ltd for a refund, is to be returned at the expense of the buyer (that's you!). The term Expenses automatically includes all handling charges, all local taxes, all insurance charges and all fees that are incurred in addition to the Shipping costs. Any Merchandise returned to DY Diamonds Ltd must be insured against damage or loss in transit by the buyer (that's you!). In the event that the Merchandise has been opened from its seal by the buyer and the buyer wishes to return the said Merchandise, it is the buyer's responsibility to first re-seal the Merchandise at the respective gem laboratory BEFORE shipping and under the above conditions only. Once Merchandise has been shipped as a return, it is the buyer's responsibility (that's you!) to inform us (The Diamond Robot / DY Diamonds Ltd) by email, telephone or fax to expect the return shipment. Additionally, the buyer (that's you!) is obliged to provide The Diamond Robot / DY Diamonds Ltd with all the relevant tracking information for the shipment. The Diamond Robot / DY Diamonds Ltd IS NOT RESPONSIBLE for any Merchandise that we do not receive. The Diamond Robot / DY Diamonds Ltd IS NOT RESPONSIBLE for any Merchandise returned that does not comply with ALL of the above terms and conditions. All returns incur an automatic, non-negotiable re-stocking fee of 15% of the original sale invoice. By purchasing our merchandise through eBay, you automatically agree with these terms and conditions. All refunds will be made by PayPal only. Thank you for your business. The Diamond Robot and DY Diamonds Ltd.