We offer free shipping on all orders in the U.S and ship all over the world.   We ship via UPS, FedEx and USPS.  All U.S orders include a delivery confirmation tracking number to ensure delivery, items valued over $100 will require a signature for delivery.   We offer a variety of shipping services and delivery times to fit your needs, please contact us if you have any special delivery instructions or need an item by a certain date.  We do our best to ship your order as soon as possible and in most cases ship the same day the order was received or within 24 hours.   Free shipping is offered in U.S only. Tracking information is included with every shipment. Standard delivery times for free shipping in the U.S are 3-5 business days via USPS First Class Mail. We ship Monday-Saturday.  We do not ship on holidays and on Sundays. We can combine shipping so that you may receive all of your items at once. Combined international orders will receive a shipment discount. International shipping delivery times vary by destination.  As a general guide international service is estimated at 10 - 15 business days for First Class International.  Expedited delivery times are available via USPS Priority and USPS Express Mail International Local pickups are welcomed a 7.8% sales tax will apply to Arizona residents. International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping costs.  These charges are the buyers' responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

At Shopjw our valued customers are always number one. Nobody likes returns, however we at Shopjw understand that things don't always work out as expected. Although returns typically don't cover buyers remorse we believe in a no questions asked return policy as long as our return terms and conditions are met. If you are less than 100% satisfied with your purchase, please send it back within 14 days of receiving the item for a refund.   1. Please contact us via eBay messages for an RMA number and return instructions. 2. Items must be in their original unused condition and be returned with the original tags attached. The following includes alterations and or changes made to an item that would void its return eligibility, not limited to; alterations such as resizing rings or watch bracelets. Buffing, cleaning, polishing, considerable use, signs of wear, earrings that have been worn or used, etc.  We carefully and meticulously inspect each and every item before we ship it. We will never send you a damaged, defective, or used item.  All of our items are 100% brand new with tags. 3. Returns for any reason other than an inaccurate item description will be subject to a 10% restocking fee (please note most other sellers charge 15% -20% restocking fees or only provide store credit).   4. Original shipping costs are not refundable. All return shipping expenses will by paid by the buyer. In some cases we can send you a return label and deduct the cost from your refund.  Please be sure to obtain a tracking number for your return package. 5. By leaving negative or neutral feedback without communication you give up your right to receive a refund/exchange. Please contact us before leaving any thing other than 5 Star Feedback, we value our customers and your satisfaction is our number one priority.   The above terms and conditions govern the use of this eBay store.  Your use of stores.ebay.com/platinum-jewelry-warehouse for making a purchase indicates your acceptance of these terms and conditions. We reserve the right to decline any customer and/or hold the shipping of any ordered product without notice. Lastly our trained staff reserves the right to decline any return should they feel any of the above terms and conditions are not met.  Thank you for your business and thank you for choosing Platinum Jewelry for your jewelry needs. Note: Your item will be professionally packaged and come in a gift box.  

Please don't hesitate to contact us with any and all questions you may have about our products. The quickest and most effective way to contact us is by sending us an eBay message.  This helps us automatically identify the item you are asking about and allows us to view your previous messages for streamlined communication.  Just click on the 'Contact Us' tab above or click the 'Ask a Question' link at the bottom left of the listing.  You may also contact us directly at 1-866-405-9492 to speak with a representative.  Phone support is available Monday-Friday 10:00am - 6:00pm MST. Please leave a message if there is no answer, at times we are busy with customers in our showroom and cannot answer calls right away.  We can typically return calls within 15 minutes as business hours permit.Thank  you for your business we look forward to hearing from you soon.